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Terms and Conditions

About Us

We at Dude That's Cool Magic shop are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
Dude That's Cool Magic
25 Ashman Road
Thatcham
Berkshire
RG19 4WD
United Kingdom
Email: sales [at] dudethatscoolmagic [dot] co [dot] uk
VAT Registration Number 923 8833 03

Making A Purchase

Making a purchase could not be easier. Just browse our shop, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept the following payment methods:

Credit card payment via the telephone (+44 (0) 1635 876565)

Cards accepted

• Mastercard
• Visa
• Switch
• Solo
• Visa Debit (Delta) *
• Visa Electron
• Maestro
• JCB

Online credit card payment (not exceeding UKP400.00) via NOCHEX who accept the following cards:

• Mastercard
• Visa
• Switch
• Solo
• Visa Debit (Delta) *
• Visa Electron
• Maestro

Also payment can be made via:

Paypal
Postal Order
Bankers Draft
Personal Cheque


If you would like to order online then pay by Bankers Draft, Cheque or postal order, select the "Pay by Cheque" option on the order form, then print the order and send it to us with your cheque or postal order for the total amount of your order. Cheques must be drawn from a UK bank and be in Pounds Sterling.

Paying by cheque does slow down your order as we can only despatch your order when your funds have cleared. Typically your order will be delayed by about seven to ten days. Your order will be cancelled if we do not receive payment within 14 days after placing your order with us.

Please make your cheque or postal order payable to "Dude That's Cool Magic." and send to the following address:

Dude That's Cool Magic
25 Ashman Road
Thatcham
Berkshire
RG19 4WD


When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling

Unless otherwise agreed.

UK shipments will be via the Royal Mail Ist Class Royal Mail recorded or Royal Mail Standard parcels. International shipments are made via Royal Mail Airmail service.

Shipping rates as follows:

UK
Royal Mail 1st Class Post GBP2.85 per order
Royal Mail 2nd Class Post GBP2.50 per order (Free with orders over £50)

Royal Mail Special (Next Day) delivery will be Charged at the following rates:

0g - 1KG £7.00 per order
1KG - 2KG £9.00 per order

For this service orders must be received before 4pm Monday - Friday. We do not offer delivery (or despatch) on Saturdays, or deliver on Sundays, Bank Holidays, Christmas Day, Boxing Day and New Years Day.


Next Day Courier Service: Charged at GBP10.45 per order. Orders must be received before 3pm Monday - Friday for same day despatch. We do not offer delivery (or despatch) on Saturdays, or deliver on Sundays, Bank Holidays, Christmas Day, Boxing Day and New Years Day.


Europe
Your shipping charge based on weight, will be calculated when you add goods to your shopping basket.

Rest of the world
Your shipping charge based on weight, will be calculated when you add goods to your shopping basket.

Customers are responsible for ensuring their address details are correct when placing an order, Dude That's Cool Magic cannot be held liable for any lost orders relating to an incorrect address entered on an order.

Delivery Schedule

In most cases we will have your item in stock. Our aim is to always where possible dispatch your items(s) On the day the order is placed (Monday - Friday).

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

For orders made to the UK VAT at the current rate is included.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are NOT held in clear text on any web site.

Guarantee

We guarantee your satisfaction.

Reaching Us

If you need to reach us, please email us using the link on the store page or call +44 (0) 1635 87 65 65

Privacy Policy

INTRODUCTION
In this privacy policy, "we" and "our" relates to DUDE THAT'S COOL MAGIC
"You" and "your" relates to the natural person reading this document that is: considering purchasing, has purchased from DUDE THAT'S COOL MAGIC or is making an enquiry.

HOW WE USE YOUR PERSONAL DATA
We will use the personal information you supply to us in the course of submitting an order for the purpose of fulfilling that order. Along with, or instead of, placing an order you may have sent an enquiry to us, in which we will use the information you've provided to respond to and answer the enquiry. We may contact you by telephone, email or other means in relation to your order, for example: notifying you of delivery status, updating you on stock availability or informing you of changes with the order. You cannot opt out of these communications. We will never combine these communications with marketing promotions that you have a legal right to opt out of.

We may use your data for marketing purposes but will always provide a means for you to opt out. We may occasionally use the data you supplied, in our own Legitimate Interest, to send details of products and services that we believe may be of interest to you. We will never use your data in a way that conflicts with your own legal rights and interests. If we share information with a third party, such as a payment gateway or delivery company, their use of your data will be limited to the purpose of fulfilling your order. We will make our reasonable endeavours to ensure that all third parties treat your personal data in a legal and appropriate way. We endeavour not to transfer the data of EU citizens outside the EU but where we cannot avoid it we will only do so via a third party that have conformed to all of the appropriate EU legislation providing equivalent protection to that if the data was retained within the EU.

WHAT DATA DO WE HOLD?
We hold the personal data that you supplied in the course of placing your order or enquiry.The data normally consists of: product information, transactional information, fraud checking information, name, address, phone number, email, special delivery instructions and potentially other information to ensure the successful completion of your order. We may hold notes of our communication with you through different channels including, but not limited to: email, live chat, CRM (Customer Relationship Management system) and phone. We will not seek personal information from you relating to race, religion, political affiliation, trade union membership, sexual orientation, medical or genetic history and we ask you not to provide such information to us under any circumstances.

HOW WE HOLD YOUR PERSONAL DATA
We will retain the personal information you supply to us in the course of submitting an order or an enquiry, for the purpose of fulfilling that order, responding to or processing that enquiry. If you place an order, we will retain an electronic copy of your invoice data for the period required by HMRC, after which we will delete it.
Your information will be: securely stored on hardware that has limited access to only relevant persons; and on a server maintained by a third party such as a web host. Whether held by us on our hardware, or on our behalf by a third party, it will be kept secure and protected from unauthorised access using all reasonable means.

CO-OPERATING WITH LEGAL AUTHORITIES
If requested, we will pass information about you (and if relevant, your business) to legal authorities who have the legal right to demand such data.

TARGETED ADVERTISING
We may source data from publicly available lists of contacts to use only to target advertising as described above and again under Legitimate Interest. We never use this data to directly contact you.
Our Legitimate Interest is to provide marketing information to people who have shown their interest in our products. We also have a Legitimate Interest in finding other, similar, people and we may use your email address or phone number to help find such people without any detrimental impact on you and our advertising suppliers similarly have a Legitimate Interest in displaying the most relevant ads.
The third-party processors that we use are large responsible companies or organisations and we are sure they have appropriate technical and organisational measures in place to protect your data. Many of these use sub-processors themselves such as cloud services like Amazon Web Services or Microsoft Azure to run their own services. In the case of payment processors, the entire banking infrastructure lies behind them and they pass data to Visa, Mastercard, other similar schemes, the relevant card issuer and acquirer.

AUTOMATED PROCESSING
We may use personal data for automated decision making; we may send you emails, notifications or other communication that are tailored to you and based on your purchasing history.
Some advertisers, particularly Facebook and Google (but there are others), are used by us and decide what advertisements to show to people based on automated processing of personal information, in order to make those advertisements as relevant as possible to the people who see them. These advertisers should provide the means for you to opt out of such personalisation.

YOUR RIGHTS
If you have engaged with us, but never placed an order, you may request the complete deletion of your details from our systems. Whether or not you have placed an order, you may request us never to contact you again, and we will comply with your request unless you make a further enquiry with us.
You have a number of rights in addition to those mentioned above, including access to the information ("the right to be informed"). If we process your data for marketing purposes on the basis of your Legitimate Interest, you have the right to object. You also have the right to withdraw your Consent to being marketed to, if you previously gave your Consent.
You have the right to see the data held about you and to receive a copy. You have the right to have any errors corrected. You have the right to ask and be told where your data came from.
You can exercise any of these rights by contacting us using the details below.
You have the right to lodge a complaint with the Information Commissioner's Office (ico.org.uk) if you believe any of your rights are being infringed.

HOW TO CONTACT US
If you have any questions or concerns, please do not hesitate to contact us through our contact us form, or by phone on +44 (0)1635 876565

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Returns Policy

We are in the business of selling magic secrets. For this reason we do not accept any returns unless an item is proven to be defective. And in the case an item is defective we can only offer a replacement . NOT a credit or refund. Before any replacement item is shipped returned we must first verify that the item is in fact defective. This does not affect your statutory rights.